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Lean culture: questions and answers

12 answers on lean culture in Digital Green Lean, with sources to the published research.

Author and editorial review: Dr. Ignacio S. Gatell · Updated 19 October 2026

These answers are the approved answer bank used by LotusAI, the assistant on this website. Each answer links to the page or document it comes from. The scientific work is published as Ignacio S. Gatell and Lucía Avella.

What are the ten Lean culture characteristics?

The review identifies ten Lean culture characteristics in three groups. Values and principles: culture of respect (human orientation), collectivism, power distance and authority distribution. Customer-centric: sustainable customer orientation and performance orientation. Operational excellence: receptiveness, working conditions and EHS, problem-solving culture, and continuous improvement and innovation.

Also asked as: List the Lean culture characteristics in DGL · ¿Cuáles son las diez características de la cultura Lean?

Sources: Gatell & Avella — Digital Green Lean concept (2023 online / 2024 volume) · PDF page 1 · Gatell & Avella — Digital Green Lean concept (2023 online / 2024 volume) · PDF page 5

Is Lean culture one thing?

The concept paper found thirteen definitions of Lean culture, covering organisational behaviour, philosophy, thinking, ideologies, decisions and leadership style, which shows that Lean culture is multi-dimensional. Lean culture also does not fit neatly into the clan, adhocracy, market and hierarchy typology of organisational culture.

Also asked as: How is Lean culture defined in the literature? · ¿Cómo se define la cultura Lean?

Sources: Gatell & Avella — Digital Green Lean concept (2023 online / 2024 volume) · PDF page 3

What is the origin of Lean culture research?

The research builds on Liker's 2004 work, which presented Toyota's 14 management principles linked to organisational culture, and on a previous systematic review of Lean culture by Dorval and colleagues (2019). Liker's 4P model also described a lean philosophy with long-term thinking as a vital part of Lean leadership.

Also asked as: What did Liker contribute to Lean culture? · ¿Qué aportó Liker a la cultura Lean?

Sources: Gatell & Avella — Digital Green Lean concept (2023 online / 2024 volume) · PDF page 3

What does culture of respect mean in DGL?

In the maturity descriptors for C1, the company develops policies for equal opportunities, fairness and employee care and engages employees as asset protectors. In a digital setting, it is human-centric: robots support operations, people are prioritised over technology for low-physical-intensity jobs, and the organisation is focused on sustainability and conserving natural resources.

Also asked as: How does human orientation show in a digital factory? · ¿Qué significa cultura de respeto en DGL?

Sources: Gatell & Avella — DGL maturity model (2024) · PDF page 10

What does collectivism mean in a Lean culture?

In the maturity descriptors, employees express pride, loyalty and cohesiveness, and organisational policies reward teamwork and collective action through teams, committees and similar structures. At higher levels, employees take part in operational decisions, reach consensus on key innovations such as process redesign for circularity, and circularity does not erode team cohesiveness.

Also asked as: How is teamwork measured in the DGL maturity model? · ¿Qué es el colectivismo en la cultura Lean?

Sources: Gatell & Avella — DGL maturity model (2024) · PDF page 10

How should a DGL culture handle uncertainty and failure?

The descriptors expect authority to be distributed at all levels with control mechanisms that balance human and machine decisions, failure tolerated and its consequences known, and decisions based on facts rather than tradition or intuition. Job insecurity caused by new technologies or circular changes is dealt with explicitly.

Also asked as: What is authority distribution in DGL? · ¿Cómo gestiona la cultura DGL la incertidumbre y el fallo?

Sources: Gatell & Avella — DGL maturity model (2024) · PDF page 10

How does continuous improvement change with DGL?

At the top descriptors for C10, the mindset that everything can be improved is set in policies and deployed to all employees, innovation systems involve people at all levels, collaboration is recognised and rewarded, and improvement includes digital activities, cyber-physical and security systems, sustainability policies and process redesign for circularity. Circularity becomes a building block of operational redesign.

Also asked as: What does the maturity model say about innovation and kaizen? · ¿Cómo cambia la mejora continua con DGL?

Sources: Gatell & Avella — DGL maturity model (2024) · PDF page 12

How is problem solving described in the DGL maturity model?

The model expects the organisation to eliminate non-value-added activity, with participants trained and coached in problem solving by leaders, information technologies used for data-based analysis and faster decisions, and production lines and cycles improved before digitalisation to avoid automating the error. Simulations support decisions.

Also asked as: What is the problem-solving culture in DGL? · ¿Cómo se describe la resolución de problemas en el modelo?

Sources: Gatell & Avella — DGL maturity model (2024) · PDF page 12

What is the role of safety and working conditions in DGL?

The descriptors include a strategy to place autonomous robots in high-risk areas and cobots in tasks requiring high physical effort, so that technology eliminates, minimises or controls safety, health and environmental risks, with results measured through data analytics. They also expect systems that minimise the impact of circularity on working conditions, with employees trained.

Also asked as: How do robots and cobots fit in EHS? · ¿Qué papel tienen la seguridad y las condiciones de trabajo?

Sources: Gatell & Avella — DGL maturity model (2024) · PDF page 12

How are culture and leadership connected in DGL?

The maturity model assesses both because Lean culture and Lean leadership reinforce each other: leaders create the conditions for continuous improvement, and the culture determines how people respond to new digital and circular demands. The concept paper concludes that integrating Industry 4.0 and Circular Economy requires changes in both leadership and culture styles.

Also asked as: Why assess culture and leadership together? · ¿Cómo se relacionan cultura y liderazgo en DGL?

Sources: Gatell & Avella — Digital Green Lean concept (2023 online / 2024 volume) · PDF page 1 · Why are culture and leadership central to DGL?

Should innovation be part of Lean culture?

The concept paper cites Solaimani and colleagues (2019) to argue that an innovation culture should be an integral part of Lean culture. It also notes that situations characterised by unemotionality, depersonalisation, subordination, conservatism, isolation and antipathy can hinder transformation efforts.

Also asked as: Do Lean companies innovate enough? · ¿Debe la innovación formar parte de la cultura Lean?

Sources: Gatell & Avella — Digital Green Lean concept (2023 online / 2024 volume) · PDF page 3

Does national culture matter for Lean?

The concept paper cites studies showing that national and organisational collectivism positively influence Lean practice implementation, except in individualistic cultures, and that companies with high Lean performance show higher collectivism, future orientation, human orientation and receptiveness. The maturity model also mentions that national culture impacts global or local policies and is measured.

Also asked as: Does collectivism help Lean implementation? · ¿Importa la cultura nacional en Lean?

Sources: Gatell & Avella — Digital Green Lean concept (2023 online / 2024 volume) · PDF page 3 · Gatell & Avella — DGL maturity model (2024) · PDF page 10

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